types

package
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Types

type AccessDeniedException added in v1.11.0 

type AccessDeniedException struct {
	Message *string
	// contains filtered or unexported fields
}

You do not have sufficient permissions to perform this action.

func (*AccessDeniedException) Error added in v1.11.0 

func (e *AccessDeniedException) Error() string

func (*AccessDeniedException) ErrorCode added in v1.11.0 

func (e *AccessDeniedException) ErrorCode() string

func (*AccessDeniedException) ErrorFault added in v1.11.0 

func (e *AccessDeniedException) ErrorFault() smithy.ErrorFault

func (*AccessDeniedException) ErrorMessage added in v1.11.0 

func (e *AccessDeniedException) ErrorMessage() string

type AgentInfo added in v1.12.0 

type AgentInfo struct {

	// The timestamp when the contact was connected to the agent.
	ConnectedToAgentTimestamp *time.Time

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

Information about the agent who accepted the contact.

type AgentStatus added in v1.6.0 

type AgentStatus struct {

	// The Amazon Resource Name (ARN) of the agent status.
	AgentStatusARN *string

	// The identifier of the agent status.
	AgentStatusId *string

	// The description of the agent status.
	Description *string

	// The display order of the agent status.
	DisplayOrder *int32

	// The name of the agent status.
	Name *string

	// The state of the agent status.
	State AgentStatusState

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string

	// The type of agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

Contains information about an agent status.

type AgentStatusState added in v1.6.0 

type AgentStatusState string
const (
	AgentStatusStateEnabled  AgentStatusState = "ENABLED"
	AgentStatusStateDisabled AgentStatusState = "DISABLED"
)

Enum values for AgentStatusState

func (AgentStatusState) Values added in v1.6.0 

func (AgentStatusState) Values() []AgentStatusState

Values returns all known values for AgentStatusState. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type AgentStatusSummary added in v1.6.0 

type AgentStatusSummary struct {

	// The Amazon Resource Name (ARN) for the agent status.
	Arn *string

	// The identifier for an agent status.
	Id *string

	// The name of the agent status.
	Name *string

	// The type of the agent status.
	Type AgentStatusType
	// contains filtered or unexported fields
}

Summary information for an agent status.

type AgentStatusType added in v1.6.0 

type AgentStatusType string
const (
	AgentStatusTypeRoutable AgentStatusType = "ROUTABLE"
	AgentStatusTypeCustom   AgentStatusType = "CUSTOM"
	AgentStatusTypeOffline  AgentStatusType = "OFFLINE"
)

Enum values for AgentStatusType

func (AgentStatusType) Values added in v1.6.0 

func (AgentStatusType) Values() []AgentStatusType

Values returns all known values for AgentStatusType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type AnswerMachineDetectionConfig added in v1.8.0 

type AnswerMachineDetectionConfig struct {

	// Wait for the answering machine prompt.
	AwaitAnswerMachinePrompt bool

	// The flag to indicate if answer machine detection analysis needs to be performed
	// for a voice call. If set to true, TrafficType must be set as CAMPAIGN.
	EnableAnswerMachineDetection bool
	// contains filtered or unexported fields
}

Configuration of the answering machine detection.

type AttachmentReference added in v1.12.0 

type AttachmentReference struct {

	// Identifier of the attachment reference.
	Name *string

	// Status of an attachment reference type.
	Status ReferenceStatus

	// Contains the location path of the attachment reference.
	Value *string
	// contains filtered or unexported fields
}

Information about the attachment reference if the referenceType is ATTACHMENT. Otherwise, null.

type Attribute added in v0.30.0 

type Attribute struct {

	// The type of attribute.
	AttributeType InstanceAttributeType

	// The value of the attribute.
	Value *string
	// contains filtered or unexported fields
}

A toggle for an individual feature at the instance level.

type Channel 

type Channel string
const (
	ChannelVoice Channel = "VOICE"
	ChannelChat  Channel = "CHAT"
	ChannelTask  Channel = "TASK"
)

Enum values for Channel

func (Channel) Values added in v0.29.0 

func (Channel) Values() []Channel

Values returns all known values for Channel. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ChatMessage 

type ChatMessage struct {

	// The content of the chat message.
	//
	// This member is required.
	Content *string

	// The type of the content. Supported types are text and plain.
	//
	// This member is required.
	ContentType *string
	// contains filtered or unexported fields
}

A chat message.

type ChatStreamingConfiguration added in v1.10.0 

type ChatStreamingConfiguration struct {

	// The Amazon Resource Name (ARN) of the standard Amazon SNS topic. The Amazon
	// Resource Name (ARN) of the streaming endpoint that is used to publish real-time
	// message streaming for chat conversations.
	//
	// This member is required.
	StreamingEndpointArn *string
	// contains filtered or unexported fields
}

The streaming configuration, such as the Amazon SNS streaming endpoint.

type Comparison 

type Comparison string
const (
	ComparisonLt Comparison = "LT"
)

Enum values for Comparison

func (Comparison) Values added in v0.29.0 

func (Comparison) Values() []Comparison

Values returns all known values for Comparison. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type Contact added in v1.12.0 

type Contact struct {

	// Information about the agent who accepted the contact.
	AgentInfo *AgentInfo

	// The Amazon Resource Name (ARN) for the contact.
	Arn *string

	// How the contact reached your contact center.
	Channel Channel

	// The description of the contact.
	Description *string

	// The timestamp when the customer endpoint disconnected from Amazon Connect.
	DisconnectTimestamp *time.Time

	// The identifier for the contact.
	Id *string

	// If this contact is related to other contacts, this is the ID of the initial
	// contact.
	InitialContactId *string

	// Indicates how the contact was initiated.
	InitiationMethod ContactInitiationMethod

	// The date and time this contact was initiated, in UTC time. For INBOUND, this is
	// when the contact arrived. For OUTBOUND, this is when the agent began dialing.
	// For CALLBACK, this is when the callback contact was created. For TRANSFER and
	// QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when
	// the request arrived.
	InitiationTimestamp *time.Time

	// The timestamp when contact was last updated.
	LastUpdateTimestamp *time.Time

	// The name of the contact.
	Name *string

	// If this contact is not the first contact, this is the ID of the previous
	// contact.
	PreviousContactId *string

	// If this contact was queued, this contains information about the queue.
	QueueInfo *QueueInfo

	// The timestamp, in Unix epoch time format, at which to start running the inbound
	// flow.
	ScheduledTimestamp *time.Time
	// contains filtered or unexported fields
}

Contains information about a contact.

type ContactFlow added in v0.29.0 

type ContactFlow struct {

	// The Amazon Resource Name (ARN) of the contact flow.
	Arn *string

	// The content of the contact flow.
	Content *string

	// The description of the contact flow.
	Description *string

	// The identifier of the contact flow.
	Id *string

	// The name of the contact flow.
	Name *string

	// The type of contact flow.
	State ContactFlowState

	// One or more tags.
	Tags map[string]string

	// The type of the contact flow. For descriptions of the available types, see
	// Choose a Contact Flow Type
	// (https://docs.aws.amazon.com/connect/latest/adminguide/create-contact-flow.html#contact-flow-types)
	// in the Amazon Connect Administrator Guide.
	Type ContactFlowType
	// contains filtered or unexported fields
}

Contains information about a contact flow.

type ContactFlowModule added in v1.13.0 

type ContactFlowModule struct {

	// The Amazon Resource Name (ARN).
	Arn *string

	// The content of the contact flow module.
	Content *string

	// The description of the contact flow module.
	Description *string

	// The identifier of the contact flow module.
	Id *string

	// The name of the contact flow module.
	Name *string

	// The type of contact flow module.
	State ContactFlowModuleState

	// The status of the contact flow module.
	Status ContactFlowModuleStatus

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

Contains information about a contact flow module.

type ContactFlowModuleState added in v1.13.0 

type ContactFlowModuleState string
const (
	ContactFlowModuleStateActive   ContactFlowModuleState = "ACTIVE"
	ContactFlowModuleStateArchived ContactFlowModuleState = "ARCHIVED"
)

Enum values for ContactFlowModuleState

func (ContactFlowModuleState) Values added in v1.13.0 

func (ContactFlowModuleState) Values() []ContactFlowModuleState

Values returns all known values for ContactFlowModuleState. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ContactFlowModuleStatus added in v1.13.0 

type ContactFlowModuleStatus string
const (
	ContactFlowModuleStatusPublished ContactFlowModuleStatus = "PUBLISHED"
	ContactFlowModuleStatusSaved     ContactFlowModuleStatus = "SAVED"
)

Enum values for ContactFlowModuleStatus

func (ContactFlowModuleStatus) Values added in v1.13.0 

func (ContactFlowModuleStatus) Values() []ContactFlowModuleStatus

Values returns all known values for ContactFlowModuleStatus. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ContactFlowModuleSummary added in v1.13.0 

type ContactFlowModuleSummary struct {

	// The Amazon Resource Name (ARN) of the contact flow module.
	Arn *string

	// The identifier of the contact flow module.
	Id *string

	// The name of the contact flow module.
	Name *string

	// The type of contact flow module.
	State ContactFlowModuleState
	// contains filtered or unexported fields
}

Contains summary information about a contact flow.

type ContactFlowNotPublishedException added in v0.29.0 

type ContactFlowNotPublishedException struct {
	Message *string
	// contains filtered or unexported fields
}

The contact flow has not been published.

func (*ContactFlowNotPublishedException) Error added in v0.29.0 

func (e *ContactFlowNotPublishedException) Error() string

func (*ContactFlowNotPublishedException) ErrorCode added in v0.29.0 

func (e *ContactFlowNotPublishedException) ErrorCode() string

func (*ContactFlowNotPublishedException) ErrorFault added in v0.29.0 

func (e *ContactFlowNotPublishedException) ErrorFault() smithy.ErrorFault

func (*ContactFlowNotPublishedException) ErrorMessage added in v0.29.0 

func (e *ContactFlowNotPublishedException) ErrorMessage() string

type ContactFlowState added in v1.13.0 

type ContactFlowState string
const (
	ContactFlowStateActive   ContactFlowState = "ACTIVE"
	ContactFlowStateArchived ContactFlowState = "ARCHIVED"
)

Enum values for ContactFlowState

func (ContactFlowState) Values added in v1.13.0 

func (ContactFlowState) Values() []ContactFlowState

Values returns all known values for ContactFlowState. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ContactFlowSummary 

type ContactFlowSummary struct {

	// The Amazon Resource Name (ARN) of the contact flow.
	Arn *string

	// The type of contact flow.
	ContactFlowState ContactFlowState

	// The type of contact flow.
	ContactFlowType ContactFlowType

	// The identifier of the contact flow.
	Id *string

	// The name of the contact flow.
	Name *string
	// contains filtered or unexported fields
}

Contains summary information about a contact flow. You can also create and update contact flows using the Amazon Connect Flow language (https://docs.aws.amazon.com/connect/latest/adminguide/flow-language.html).

type ContactFlowType 

type ContactFlowType string
const (
	ContactFlowTypeContactFlow     ContactFlowType = "CONTACT_FLOW"
	ContactFlowTypeCustomerQueue   ContactFlowType = "CUSTOMER_QUEUE"
	ContactFlowTypeCustomerHold    ContactFlowType = "CUSTOMER_HOLD"
	ContactFlowTypeCustomerWhisper ContactFlowType = "CUSTOMER_WHISPER"
	ContactFlowTypeAgentHold       ContactFlowType = "AGENT_HOLD"
	ContactFlowTypeAgentWhisper    ContactFlowType = "AGENT_WHISPER"
	ContactFlowTypeOutboundWhisper ContactFlowType = "OUTBOUND_WHISPER"
	ContactFlowTypeAgentTransfer   ContactFlowType = "AGENT_TRANSFER"
	ContactFlowTypeQueueTransfer   ContactFlowType = "QUEUE_TRANSFER"
)

Enum values for ContactFlowType

func (ContactFlowType) Values added in v0.29.0 

func (ContactFlowType) Values() []ContactFlowType

Values returns all known values for ContactFlowType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ContactInitiationMethod added in v1.12.0 

type ContactInitiationMethod string
const (
	ContactInitiationMethodInbound       ContactInitiationMethod = "INBOUND"
	ContactInitiationMethodOutbound      ContactInitiationMethod = "OUTBOUND"
	ContactInitiationMethodTransfer      ContactInitiationMethod = "TRANSFER"
	ContactInitiationMethodQueueTransfer ContactInitiationMethod = "QUEUE_TRANSFER"
	ContactInitiationMethodCallback      ContactInitiationMethod = "CALLBACK"
	ContactInitiationMethodApi           ContactInitiationMethod = "API"
)

Enum values for ContactInitiationMethod

func (ContactInitiationMethod) Values added in v1.12.0 

func (ContactInitiationMethod) Values() []ContactInitiationMethod

Values returns all known values for ContactInitiationMethod. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ContactNotFoundException 

type ContactNotFoundException struct {
	Message *string
	// contains filtered or unexported fields
}

The contact with the specified ID is not active or does not exist.

func (*ContactNotFoundException) Error 

func (e *ContactNotFoundException) Error() string

func (*ContactNotFoundException) ErrorCode 

func (e *ContactNotFoundException) ErrorCode() string

func (*ContactNotFoundException) ErrorFault 

func (e *ContactNotFoundException) ErrorFault() smithy.ErrorFault

func (*ContactNotFoundException) ErrorMessage 

func (e *ContactNotFoundException) ErrorMessage() string

type Credentials 

type Credentials struct {

	// An access token generated for a federated user to access Amazon Connect.
	AccessToken *string

	// A token generated with an expiration time for the session a user is logged in to
	// Amazon Connect.
	AccessTokenExpiration *time.Time

	// Renews a token generated for a user to access the Amazon Connect instance.
	RefreshToken *string

	// Renews the expiration timer for a generated token.
	RefreshTokenExpiration *time.Time
	// contains filtered or unexported fields
}

Contains credentials to use for federation.

type CurrentMetric 

type CurrentMetric struct {

	// The name of the metric.
	Name CurrentMetricName

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

Contains information about a real-time metric. For a description of each metric, see Real-time Metrics Definitions (https://docs.aws.amazon.com/connect/latest/adminguide/real-time-metrics-definitions.html) in the Amazon Connect Administrator Guide.

type CurrentMetricData 

type CurrentMetricData struct {

	// Information about the metric.
	Metric *CurrentMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

Contains the data for a real-time metric.

type CurrentMetricName 

type CurrentMetricName string
const (
	CurrentMetricNameAgentsOnline           CurrentMetricName = "AGENTS_ONLINE"
	CurrentMetricNameAgentsAvailable        CurrentMetricName = "AGENTS_AVAILABLE"
	CurrentMetricNameAgentsOnCall           CurrentMetricName = "AGENTS_ON_CALL"
	CurrentMetricNameAgentsNonProductive    CurrentMetricName = "AGENTS_NON_PRODUCTIVE"
	CurrentMetricNameAgentsAfterContactWork CurrentMetricName = "AGENTS_AFTER_CONTACT_WORK"
	CurrentMetricNameAgentsError            CurrentMetricName = "AGENTS_ERROR"
	CurrentMetricNameAgentsStaffed          CurrentMetricName = "AGENTS_STAFFED"
	CurrentMetricNameContactsInQueue        CurrentMetricName = "CONTACTS_IN_QUEUE"
	CurrentMetricNameOldestContactAge       CurrentMetricName = "OLDEST_CONTACT_AGE"
	CurrentMetricNameContactsScheduled      CurrentMetricName = "CONTACTS_SCHEDULED"
	CurrentMetricNameAgentsOnContact        CurrentMetricName = "AGENTS_ON_CONTACT"
	CurrentMetricNameSlotsActive            CurrentMetricName = "SLOTS_ACTIVE"
	CurrentMetricNameSlotsAvailable         CurrentMetricName = "SLOTS_AVAILABLE"
)

Enum values for CurrentMetricName

func (CurrentMetricName) Values added in v0.29.0 

func (CurrentMetricName) Values() []CurrentMetricName

Values returns all known values for CurrentMetricName. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type CurrentMetricResult 

type CurrentMetricResult struct {

	// The set of metrics.
	Collections []CurrentMetricData

	// The dimensions for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

Contains information about a set of real-time metrics.

type DestinationNotAllowedException 

type DestinationNotAllowedException struct {
	Message *string
	// contains filtered or unexported fields
}

Outbound calls to the destination number are not allowed.

func (*DestinationNotAllowedException) Error 

func (e *DestinationNotAllowedException) Error() string

func (*DestinationNotAllowedException) ErrorCode 

func (e *DestinationNotAllowedException) ErrorCode() string

func (*DestinationNotAllowedException) ErrorFault 

func (e *DestinationNotAllowedException) ErrorFault() smithy.ErrorFault

func (*DestinationNotAllowedException) ErrorMessage 

func (e *DestinationNotAllowedException) ErrorMessage() string

type Dimensions 

type Dimensions struct {

	// The channel used for grouping and filters.
	Channel Channel

	// Information about the queue for which metrics are returned.
	Queue *QueueReference
	// contains filtered or unexported fields
}

Contains information about the dimensions for a set of metrics.

type DirectoryType added in v0.30.0 

type DirectoryType string
const (
	DirectoryTypeSaml              DirectoryType = "SAML"
	DirectoryTypeConnectManaged    DirectoryType = "CONNECT_MANAGED"
	DirectoryTypeExistingDirectory DirectoryType = "EXISTING_DIRECTORY"
)

Enum values for DirectoryType

func (DirectoryType) Values added in v0.30.0 

func (DirectoryType) Values() []DirectoryType

Values returns all known values for DirectoryType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type DuplicateResourceException 

type DuplicateResourceException struct {
	Message *string
	// contains filtered or unexported fields
}

A resource with the specified name already exists.

func (*DuplicateResourceException) Error 

func (e *DuplicateResourceException) Error() string

func (*DuplicateResourceException) ErrorCode 

func (e *DuplicateResourceException) ErrorCode() string

func (*DuplicateResourceException) ErrorFault 

func (e *DuplicateResourceException) ErrorFault() smithy.ErrorFault

func (*DuplicateResourceException) ErrorMessage 

func (e *DuplicateResourceException) ErrorMessage() string

type EncryptionConfig added in v0.30.0 

type EncryptionConfig struct {

	// The type of encryption.
	//
	// This member is required.
	EncryptionType EncryptionType

	// The full ARN of the encryption key. Be sure to provide the full ARN of the
	// encryption key, not just the ID.
	//
	// This member is required.
	KeyId *string
	// contains filtered or unexported fields
}

The encryption configuration.

type EncryptionType added in v0.30.0 

type EncryptionType string
const (
	EncryptionTypeKms EncryptionType = "KMS"
)

Enum values for EncryptionType

func (EncryptionType) Values added in v0.30.0 

func (EncryptionType) Values() []EncryptionType

Values returns all known values for EncryptionType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type Filters 

type Filters struct {

	// The channel to use to filter the metrics.
	Channels []Channel

	// The queues to use to filter the metrics. You can specify up to 100 queues per
	// request.
	Queues []string
	// contains filtered or unexported fields
}

Contains the filter to apply when retrieving metrics.

type Grouping 

type Grouping string
const (
	GroupingQueue   Grouping = "QUEUE"
	GroupingChannel Grouping = "CHANNEL"
)

Enum values for Grouping

func (Grouping) Values added in v0.29.0 

func (Grouping) Values() []Grouping

Values returns all known values for Grouping. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type HierarchyGroup 

type HierarchyGroup struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// Information about the levels in the hierarchy group.
	HierarchyPath *HierarchyPath

	// The identifier of the hierarchy group.
	Id *string

	// The identifier of the level in the hierarchy group.
	LevelId *string

	// The name of the hierarchy group.
	Name *string
	// contains filtered or unexported fields
}

Contains information about a hierarchy group.

type HierarchyGroupSummary 

type HierarchyGroupSummary struct {

	// The Amazon Resource Name (ARN) of the hierarchy group.
	Arn *string

	// The identifier of the hierarchy group.
	Id *string

	// The name of the hierarchy group.
	Name *string
	// contains filtered or unexported fields
}

Contains summary information about a hierarchy group.

type HierarchyLevel 

type HierarchyLevel struct {

	// The Amazon Resource Name (ARN) of the hierarchy level.
	Arn *string

	// The identifier of the hierarchy level.
	Id *string

	// The name of the hierarchy level.
	Name *string
	// contains filtered or unexported fields
}

Contains information about a hierarchy level.

type HierarchyLevelUpdate added in v0.30.0 

type HierarchyLevelUpdate struct {

	// The name of the user hierarchy level. Must not be more than 50 characters.
	//
	// This member is required.
	Name *string
	// contains filtered or unexported fields
}

Contains information about the hierarchy level to update.

type HierarchyPath 

type HierarchyPath struct {

	// Information about level five.
	LevelFive *HierarchyGroupSummary

	// Information about level four.
	LevelFour *HierarchyGroupSummary

	// Information about level one.
	LevelOne *HierarchyGroupSummary

	// Information about level three.
	LevelThree *HierarchyGroupSummary

	// Information about level two.
	LevelTwo *HierarchyGroupSummary
	// contains filtered or unexported fields
}

Contains information about the levels of a hierarchy group.

type HierarchyStructure 

type HierarchyStructure struct {

	// Information about level five.
	LevelFive *HierarchyLevel

	// Information about level four.
	LevelFour *HierarchyLevel

	// Information about level one.
	LevelOne *HierarchyLevel

	// Information about level three.
	LevelThree *HierarchyLevel

	// Information about level two.
	LevelTwo *HierarchyLevel
	// contains filtered or unexported fields
}

Contains information about a hierarchy structure.

type HierarchyStructureUpdate added in v0.30.0 

type HierarchyStructureUpdate struct {

	// The update for level five.
	LevelFive *HierarchyLevelUpdate

	// The update for level four.
	LevelFour *HierarchyLevelUpdate

	// The update for level one.
	LevelOne *HierarchyLevelUpdate

	// The update for level three.
	LevelThree *HierarchyLevelUpdate

	// The update for level two.
	LevelTwo *HierarchyLevelUpdate
	// contains filtered or unexported fields
}

Contains information about the level hierarchy to update.

type HistoricalMetric 

type HistoricalMetric struct {

	// The name of the metric.
	Name HistoricalMetricName

	// The statistic for the metric.
	Statistic Statistic

	// The threshold for the metric, used with service level metrics.
	Threshold *Threshold

	// The unit for the metric.
	Unit Unit
	// contains filtered or unexported fields
}

Contains information about a historical metric. For a description of each metric, see Historical Metrics Definitions (https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html) in the Amazon Connect Administrator Guide.

type HistoricalMetricData 

type HistoricalMetricData struct {

	// Information about the metric.
	Metric *HistoricalMetric

	// The value of the metric.
	Value *float64
	// contains filtered or unexported fields
}

Contains the data for a historical metric.

type HistoricalMetricName 

type HistoricalMetricName string
const (
	HistoricalMetricNameContactsQueued                  HistoricalMetricName = "CONTACTS_QUEUED"
	HistoricalMetricNameContactsHandled                 HistoricalMetricName = "CONTACTS_HANDLED"
	HistoricalMetricNameContactsAbandoned               HistoricalMetricName = "CONTACTS_ABANDONED"
	HistoricalMetricNameContactsConsulted               HistoricalMetricName = "CONTACTS_CONSULTED"
	HistoricalMetricNameContactsAgentHungUpFirst        HistoricalMetricName = "CONTACTS_AGENT_HUNG_UP_FIRST"
	HistoricalMetricNameContactsHandledIncoming         HistoricalMetricName = "CONTACTS_HANDLED_INCOMING"
	HistoricalMetricNameContactsHandledOutbound         HistoricalMetricName = "CONTACTS_HANDLED_OUTBOUND"
	HistoricalMetricNameContactsHoldAbandons            HistoricalMetricName = "CONTACTS_HOLD_ABANDONS"
	HistoricalMetricNameContactsTransferredIn           HistoricalMetricName = "CONTACTS_TRANSFERRED_IN"
	HistoricalMetricNameContactsTransferredOut          HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT"
	HistoricalMetricNameContactsTransferredInFromQueue  HistoricalMetricName = "CONTACTS_TRANSFERRED_IN_FROM_QUEUE"
	HistoricalMetricNameContactsTransferredOutFromQueue HistoricalMetricName = "CONTACTS_TRANSFERRED_OUT_FROM_QUEUE"
	HistoricalMetricNameContactsMissed                  HistoricalMetricName = "CONTACTS_MISSED"
	HistoricalMetricNameCallbackContactsHandled         HistoricalMetricName = "CALLBACK_CONTACTS_HANDLED"
	HistoricalMetricNameApiContactsHandled              HistoricalMetricName = "API_CONTACTS_HANDLED"
	HistoricalMetricNameOccupancy                       HistoricalMetricName = "OCCUPANCY"
	HistoricalMetricNameHandleTime                      HistoricalMetricName = "HANDLE_TIME"
	HistoricalMetricNameAfterContactWorkTime            HistoricalMetricName = "AFTER_CONTACT_WORK_TIME"
	HistoricalMetricNameQueuedTime                      HistoricalMetricName = "QUEUED_TIME"
	HistoricalMetricNameAbandonTime                     HistoricalMetricName = "ABANDON_TIME"
	HistoricalMetricNameQueueAnswerTime                 HistoricalMetricName = "QUEUE_ANSWER_TIME"
	HistoricalMetricNameHoldTime                        HistoricalMetricName = "HOLD_TIME"
	HistoricalMetricNameInteractionTime                 HistoricalMetricName = "INTERACTION_TIME"
	HistoricalMetricNameInteractionAndHoldTime          HistoricalMetricName = "INTERACTION_AND_HOLD_TIME"
	HistoricalMetricNameServiceLevel                    HistoricalMetricName = "SERVICE_LEVEL"
)

Enum values for HistoricalMetricName

func (HistoricalMetricName) Values added in v0.29.0 

func (HistoricalMetricName) Values() []HistoricalMetricName

Values returns all known values for HistoricalMetricName. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type HistoricalMetricResult 

type HistoricalMetricResult struct {

	// The set of metrics.
	Collections []HistoricalMetricData

	// The dimension for the metrics.
	Dimensions *Dimensions
	// contains filtered or unexported fields
}

Contains information about the historical metrics retrieved.

type HoursOfOperation added in v1.2.0 

type HoursOfOperation struct {

	// Configuration information for the hours of operation.
	Config []HoursOfOperationConfig

	// The description for the hours of operation.
	Description *string

	// The Amazon Resource Name (ARN) for the hours of operation.
	HoursOfOperationArn *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The name for the hours of operation.
	Name *string

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string

	// The time zone for the hours of operation.
	TimeZone *string
	// contains filtered or unexported fields
}

Information about of the hours of operation.

type HoursOfOperationConfig added in v1.2.0 

type HoursOfOperationConfig struct {

	// The day that the hours of operation applies to.
	//
	// This member is required.
	Day HoursOfOperationDays

	// The end time that your contact center closes.
	//
	// This member is required.
	EndTime *HoursOfOperationTimeSlice

	// The start time that your contact center opens.
	//
	// This member is required.
	StartTime *HoursOfOperationTimeSlice
	// contains filtered or unexported fields
}

Contains information about the hours of operation.

type HoursOfOperationDays added in v1.2.0 

type HoursOfOperationDays string
const (
	HoursOfOperationDaysSunday    HoursOfOperationDays = "SUNDAY"
	HoursOfOperationDaysMonday    HoursOfOperationDays = "MONDAY"
	HoursOfOperationDaysTuesday   HoursOfOperationDays = "TUESDAY"
	HoursOfOperationDaysWednesday HoursOfOperationDays = "WEDNESDAY"
	HoursOfOperationDaysThursday  HoursOfOperationDays = "THURSDAY"
	HoursOfOperationDaysFriday    HoursOfOperationDays = "FRIDAY"
	HoursOfOperationDaysSaturday  HoursOfOperationDays = "SATURDAY"
)

Enum values for HoursOfOperationDays

func (HoursOfOperationDays) Values added in v1.2.0 

func (HoursOfOperationDays) Values() []HoursOfOperationDays

Values returns all known values for HoursOfOperationDays. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type HoursOfOperationSummary 

type HoursOfOperationSummary struct {

	// The Amazon Resource Name (ARN) of the hours of operation.
	Arn *string

	// The identifier of the hours of operation.
	Id *string

	// The name of the hours of operation.
	Name *string
	// contains filtered or unexported fields
}

Contains summary information about hours of operation for a contact center.

type HoursOfOperationTimeSlice added in v1.2.0 

type HoursOfOperationTimeSlice struct {

	// The hours.
	//
	// This member is required.
	Hours int32

	// The minutes.
	//
	// This member is required.
	Minutes int32
	// contains filtered or unexported fields
}

The start time or end time for an hours of operation.

type IdempotencyException added in v1.13.0 

type IdempotencyException struct {
	Message *string
	// contains filtered or unexported fields
}

An entity with the same name already exists.

func (*IdempotencyException) Error added in v1.13.0 

func (e *IdempotencyException) Error() string

func (*IdempotencyException) ErrorCode added in v1.13.0 

func (e *IdempotencyException) ErrorCode() string

func (*IdempotencyException) ErrorFault added in v1.13.0 

func (e *IdempotencyException) ErrorFault() smithy.ErrorFault

func (*IdempotencyException) ErrorMessage added in v1.13.0 

func (e *IdempotencyException) ErrorMessage() string

type Instance added in v0.30.0 

type Instance struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the Amazon Connect instance. You can find the instanceId in
	// the ARN of the instance.
	Id *string

	// The identity management type.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// The alias of instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string

	// Relevant details why the instance was not successfully created.
	StatusReason *InstanceStatusReason
	// contains filtered or unexported fields
}

The Amazon Connect instance.

type InstanceAttributeType added in v0.30.0 

type InstanceAttributeType string
const (
	InstanceAttributeTypeInboundCalls          InstanceAttributeType = "INBOUND_CALLS"
	InstanceAttributeTypeOutboundCalls         InstanceAttributeType = "OUTBOUND_CALLS"
	InstanceAttributeTypeContactflowLogs       InstanceAttributeType = "CONTACTFLOW_LOGS"
	InstanceAttributeTypeContactLens           InstanceAttributeType = "CONTACT_LENS"
	InstanceAttributeTypeAutoResolveBestVoices InstanceAttributeType = "AUTO_RESOLVE_BEST_VOICES"
	InstanceAttributeTypeUseCustomTtsVoices    InstanceAttributeType = "USE_CUSTOM_TTS_VOICES"
	InstanceAttributeTypeEarlyMedia            InstanceAttributeType = "EARLY_MEDIA"
)

Enum values for InstanceAttributeType

func (InstanceAttributeType) Values added in v0.30.0 

func (InstanceAttributeType) Values() []InstanceAttributeType

Values returns all known values for InstanceAttributeType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type InstanceStatus added in v0.30.0 

type InstanceStatus string
const (
	InstanceStatusCreationInProgress InstanceStatus = "CREATION_IN_PROGRESS"
	InstanceStatusActive             InstanceStatus = "ACTIVE"
	InstanceStatusCreationFailed     InstanceStatus = "CREATION_FAILED"
)

Enum values for InstanceStatus

func (InstanceStatus) Values added in v0.30.0 

func (InstanceStatus) Values() []InstanceStatus

Values returns all known values for InstanceStatus. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type InstanceStatusReason added in v0.30.0 

type InstanceStatusReason struct {

	// The message.
	Message *string
	// contains filtered or unexported fields
}

Relevant details why the instance was not successfully created.

type InstanceStorageConfig added in v0.30.0 

type InstanceStorageConfig struct {

	// A valid storage type.
	//
	// This member is required.
	StorageType StorageType

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// The configuration of the Kinesis Firehose delivery stream.
	KinesisFirehoseConfig *KinesisFirehoseConfig

	// The configuration of the Kinesis data stream.
	KinesisStreamConfig *KinesisStreamConfig

	// The configuration of the Kinesis video stream.
	KinesisVideoStreamConfig *KinesisVideoStreamConfig

	// The S3 bucket configuration.
	S3Config *S3Config
	// contains filtered or unexported fields
}

The storage configuration for the instance.

type InstanceStorageResourceType added in v0.30.0 

type InstanceStorageResourceType string
const (
	InstanceStorageResourceTypeChatTranscripts     InstanceStorageResourceType = "CHAT_TRANSCRIPTS"
	InstanceStorageResourceTypeCallRecordings      InstanceStorageResourceType = "CALL_RECORDINGS"
	InstanceStorageResourceTypeScheduledReports    InstanceStorageResourceType = "SCHEDULED_REPORTS"
	InstanceStorageResourceTypeMediaStreams        InstanceStorageResourceType = "MEDIA_STREAMS"
	InstanceStorageResourceTypeContactTraceRecords InstanceStorageResourceType = "CONTACT_TRACE_RECORDS"
	InstanceStorageResourceTypeAgentEvents         InstanceStorageResourceType = "AGENT_EVENTS"
)

Enum values for InstanceStorageResourceType

func (InstanceStorageResourceType) Values added in v0.30.0 

func (InstanceStorageResourceType) Values() []InstanceStorageResourceType

Values returns all known values for InstanceStorageResourceType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type InstanceSummary added in v0.30.0 

type InstanceSummary struct {

	// The Amazon Resource Name (ARN) of the instance.
	Arn *string

	// When the instance was created.
	CreatedTime *time.Time

	// The identifier of the instance.
	Id *string

	// The identity management type of the instance.
	IdentityManagementType DirectoryType

	// Whether inbound calls are enabled.
	InboundCallsEnabled *bool

	// The alias of the instance.
	InstanceAlias *string

	// The state of the instance.
	InstanceStatus InstanceStatus

	// Whether outbound calls are enabled.
	OutboundCallsEnabled *bool

	// The service role of the instance.
	ServiceRole *string
	// contains filtered or unexported fields
}

Information about the instance.

type IntegrationAssociationSummary added in v0.31.0 

type IntegrationAssociationSummary struct {

	// The identifier of the Amazon Connect instance. You can find the instanceId in
	// the ARN of the instance.
	InstanceId *string

	// The Amazon Resource Name (ARN) for the AppIntegration.
	IntegrationArn *string

	// The Amazon Resource Name (ARN) for the AppIntegration association.
	IntegrationAssociationArn *string

	// The identifier for the AppIntegration association.
	IntegrationAssociationId *string

	// The integration type.
	IntegrationType IntegrationType

	// The user-provided, friendly name for the external application.
	SourceApplicationName *string

	// The URL for the external application.
	SourceApplicationUrl *string

	// The name of the source.
	SourceType SourceType
	// contains filtered or unexported fields
}

Contains summary information about the associated AppIntegrations.

type IntegrationType added in v0.31.0 

type IntegrationType string
const (
	IntegrationTypeEvent               IntegrationType = "EVENT"
	IntegrationTypeVoiceId             IntegrationType = "VOICE_ID"
	IntegrationTypePinpointApp         IntegrationType = "PINPOINT_APP"
	IntegrationTypeWisdomAssistant     IntegrationType = "WISDOM_ASSISTANT"
	IntegrationTypeWisdomKnowledgeBase IntegrationType = "WISDOM_KNOWLEDGE_BASE"
)

Enum values for IntegrationType

func (IntegrationType) Values added in v0.31.0 

func (IntegrationType) Values() []IntegrationType

Values returns all known values for IntegrationType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type InternalServiceException 

type InternalServiceException struct {
	Message *string
	// contains filtered or unexported fields
}

Request processing failed because of an error or failure with the service.

func (*InternalServiceException) Error 

func (e *InternalServiceException) Error() string

func (*InternalServiceException) ErrorCode 

func (e *InternalServiceException) ErrorCode() string

func (*InternalServiceException) ErrorFault 

func (e *InternalServiceException) ErrorFault() smithy.ErrorFault

func (*InternalServiceException) ErrorMessage 

func (e *InternalServiceException) ErrorMessage() string

type InvalidContactFlowException added in v0.29.0 

type InvalidContactFlowException struct {
	Message *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

The contact flow is not valid.

func (*InvalidContactFlowException) Error added in v0.29.0 

func (e *InvalidContactFlowException) Error() string

func (*InvalidContactFlowException) ErrorCode added in v0.29.0 

func (e *InvalidContactFlowException) ErrorCode() string

func (*InvalidContactFlowException) ErrorFault added in v0.29.0 

func (e *InvalidContactFlowException) ErrorFault() smithy.ErrorFault

func (*InvalidContactFlowException) ErrorMessage added in v0.29.0 

func (e *InvalidContactFlowException) ErrorMessage() string

type InvalidContactFlowModuleException added in v1.13.0 

type InvalidContactFlowModuleException struct {
	Message *string

	Problems []ProblemDetail
	// contains filtered or unexported fields
}

The problems with the module. Please fix before trying again.

func (*InvalidContactFlowModuleException) Error added in v1.13.0 

func (e *InvalidContactFlowModuleException) Error() string

func (*InvalidContactFlowModuleException) ErrorCode added in v1.13.0 

func (e *InvalidContactFlowModuleException) ErrorCode() string

func (*InvalidContactFlowModuleException) ErrorFault added in v1.13.0 

func (e *InvalidContactFlowModuleException) ErrorFault() smithy.ErrorFault

func (*InvalidContactFlowModuleException) ErrorMessage added in v1.13.0 

func (e *InvalidContactFlowModuleException) ErrorMessage() string

type InvalidParameterException 

type InvalidParameterException struct {
	Message *string
	// contains filtered or unexported fields
}

One or more of the specified parameters are not valid.

func (*InvalidParameterException) Error 

func (e *InvalidParameterException) Error() string

func (*InvalidParameterException) ErrorCode 

func (e *InvalidParameterException) ErrorCode() string

func (*InvalidParameterException) ErrorFault 

func (e *InvalidParameterException) ErrorFault() smithy.ErrorFault

func (*InvalidParameterException) ErrorMessage 

func (e *InvalidParameterException) ErrorMessage() string

type InvalidRequestException 

type InvalidRequestException struct {
	Message *string
	// contains filtered or unexported fields
}

The request is not valid.

func (*InvalidRequestException) Error 

func (e *InvalidRequestException) Error() string

func (*InvalidRequestException) ErrorCode 

func (e *InvalidRequestException) ErrorCode() string

func (*InvalidRequestException) ErrorFault 

func (e *InvalidRequestException) ErrorFault() smithy.ErrorFault

func (*InvalidRequestException) ErrorMessage 

func (e *InvalidRequestException) ErrorMessage() string

type KinesisFirehoseConfig added in v0.30.0 

type KinesisFirehoseConfig struct {

	// The Amazon Resource Name (ARN) of the delivery stream.
	//
	// This member is required.
	FirehoseArn *string
	// contains filtered or unexported fields
}

Configuration information of a Kinesis Data Firehose delivery stream.

type KinesisStreamConfig added in v0.30.0 

type KinesisStreamConfig struct {

	// The Amazon Resource Name (ARN) of the data stream.
	//
	// This member is required.
	StreamArn *string
	// contains filtered or unexported fields
}

Configuration information of a Kinesis data stream.

type KinesisVideoStreamConfig added in v0.30.0 

type KinesisVideoStreamConfig struct {

	// The encryption configuration.
	//
	// This member is required.
	EncryptionConfig *EncryptionConfig

	// The prefix of the video stream.
	//
	// This member is required.
	Prefix *string

	// The number of hours data is retained in the stream. Kinesis Video Streams
	// retains the data in a data store that is associated with the stream. The default
	// value is 0, indicating that the stream does not persist data.
	//
	// This member is required.
	RetentionPeriodHours int32
	// contains filtered or unexported fields
}

Configuration information of a Kinesis video stream.

type LexBot added in v0.30.0 

type LexBot struct {

	// The Region that the Amazon Lex bot was created in.
	LexRegion *string

	// The name of the Amazon Lex bot.
	Name *string
	// contains filtered or unexported fields
}

Configuration information of an Amazon Lex bot.

type LexBotConfig added in v1.5.0 

type LexBotConfig struct {

	// Configuration information of an Amazon Lex bot.
	LexBot *LexBot

	// Configuration information of an Amazon Lex V2 bot.
	LexV2Bot *LexV2Bot
	// contains filtered or unexported fields
}

Configuration information of an Amazon Lex or Amazon Lex V2 bot.

type LexV2Bot added in v1.5.0 

type LexV2Bot struct {

	// The Amazon Resource Name (ARN) of the Amazon Lex V2 bot.
	AliasArn *string
	// contains filtered or unexported fields
}

Configuration information of an Amazon Lex V2 bot.

type LexVersion added in v1.5.0 

type LexVersion string
const (
	LexVersionV1 LexVersion = "V1"
	LexVersionV2 LexVersion = "V2"
)

Enum values for LexVersion

func (LexVersion) Values added in v1.5.0 

func (LexVersion) Values() []LexVersion

Values returns all known values for LexVersion. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type LimitExceededException 

type LimitExceededException struct {
	Message *string
	// contains filtered or unexported fields
}

The allowed limit for the resource has been exceeded.

func (*LimitExceededException) Error 

func (e *LimitExceededException) Error() string

func (*LimitExceededException) ErrorCode 

func (e *LimitExceededException) ErrorCode() string

func (*LimitExceededException) ErrorFault 

func (e *LimitExceededException) ErrorFault() smithy.ErrorFault

func (*LimitExceededException) ErrorMessage 

func (e *LimitExceededException) ErrorMessage() string

type MediaConcurrency added in v0.29.0 

type MediaConcurrency struct {

	// The channels that agents can handle in the Contact Control Panel (CCP).
	//
	// This member is required.
	Channel Channel

	// The number of contacts an agent can have on a channel simultaneously. Valid
	// Range for VOICE: Minimum value of 1. Maximum value of 1. Valid Range for CHAT:
	// Minimum value of 1. Maximum value of 10. Valid Range for TASK: Minimum value of
	// 1. Maximum value of 10.
	//
	// This member is required.
	Concurrency int32
	// contains filtered or unexported fields
}

Contains information about which channels are supported, and how many contacts an agent can have on a channel simultaneously.

type OutboundCallerConfig added in v1.2.0 

type OutboundCallerConfig struct {

	// The caller ID name.
	OutboundCallerIdName *string

	// The caller ID number.
	OutboundCallerIdNumberId *string

	// The outbound whisper flow to be used during an outbound call.
	OutboundFlowId *string
	// contains filtered or unexported fields
}

The outbound caller ID name, number, and outbound whisper flow.

type OutboundContactNotPermittedException 

type OutboundContactNotPermittedException struct {
	Message *string
	// contains filtered or unexported fields
}

The contact is not permitted.

func (*OutboundContactNotPermittedException) Error 

func (e *OutboundContactNotPermittedException) Error() string

func (*OutboundContactNotPermittedException) ErrorCode 

func (e *OutboundContactNotPermittedException) ErrorCode() string

func (*OutboundContactNotPermittedException) ErrorFault 

func (e *OutboundContactNotPermittedException) ErrorFault() smithy.ErrorFault

func (*OutboundContactNotPermittedException) ErrorMessage 

func (e *OutboundContactNotPermittedException) ErrorMessage() string

type ParticipantDetails 

type ParticipantDetails struct {

	// Display name of the participant.
	//
	// This member is required.
	DisplayName *string
	// contains filtered or unexported fields
}

The customer's details.

type PhoneNumberCountryCode 

type PhoneNumberCountryCode string
const (
	PhoneNumberCountryCodeAf PhoneNumberCountryCode = "AF"
	PhoneNumberCountryCodeAl PhoneNumberCountryCode = "AL"
	PhoneNumberCountryCodeDz PhoneNumberCountryCode = "DZ"
	PhoneNumberCountryCodeAs PhoneNumberCountryCode = "AS"
	PhoneNumberCountryCodeAd PhoneNumberCountryCode = "AD"
	PhoneNumberCountryCodeAo PhoneNumberCountryCode = "AO"
	PhoneNumberCountryCodeAi PhoneNumberCountryCode = "AI"
	PhoneNumberCountryCodeAq PhoneNumberCountryCode = "AQ"
	PhoneNumberCountryCodeAg PhoneNumberCountryCode = "AG"
	PhoneNumberCountryCodeAr PhoneNumberCountryCode = "AR"
	PhoneNumberCountryCodeAm PhoneNumberCountryCode = "AM"
	PhoneNumberCountryCodeAw PhoneNumberCountryCode = "AW"
	PhoneNumberCountryCodeAu PhoneNumberCountryCode = "AU"
	PhoneNumberCountryCodeAt PhoneNumberCountryCode = "AT"
	PhoneNumberCountryCodeAz PhoneNumberCountryCode = "AZ"
	PhoneNumberCountryCodeBs PhoneNumberCountryCode = "BS"
	PhoneNumberCountryCodeBh PhoneNumberCountryCode = "BH"
	PhoneNumberCountryCodeBd PhoneNumberCountryCode = "BD"
	PhoneNumberCountryCodeBb PhoneNumberCountryCode = "BB"
	PhoneNumberCountryCodeBy PhoneNumberCountryCode = "BY"
	PhoneNumberCountryCodeBe PhoneNumberCountryCode = "BE"
	PhoneNumberCountryCodeBz PhoneNumberCountryCode = "BZ"
	PhoneNumberCountryCodeBj PhoneNumberCountryCode = "BJ"
	PhoneNumberCountryCodeBm PhoneNumberCountryCode = "BM"
	PhoneNumberCountryCodeBt PhoneNumberCountryCode = "BT"
	PhoneNumberCountryCodeBo PhoneNumberCountryCode = "BO"
	PhoneNumberCountryCodeBa PhoneNumberCountryCode = "BA"
	PhoneNumberCountryCodeBw PhoneNumberCountryCode = "BW"
	PhoneNumberCountryCodeBr PhoneNumberCountryCode = "BR"
	PhoneNumberCountryCodeIo PhoneNumberCountryCode = "IO"
	PhoneNumberCountryCodeVg PhoneNumberCountryCode = "VG"
	PhoneNumberCountryCodeBn PhoneNumberCountryCode = "BN"
	PhoneNumberCountryCodeBg PhoneNumberCountryCode = "BG"
	PhoneNumberCountryCodeBf PhoneNumberCountryCode = "BF"
	PhoneNumberCountryCodeBi PhoneNumberCountryCode = "BI"
	PhoneNumberCountryCodeKh PhoneNumberCountryCode = "KH"
	PhoneNumberCountryCodeCm PhoneNumberCountryCode = "CM"
	PhoneNumberCountryCodeCa PhoneNumberCountryCode = "CA"
	PhoneNumberCountryCodeCv PhoneNumberCountryCode = "CV"
	PhoneNumberCountryCodeKy PhoneNumberCountryCode = "KY"
	PhoneNumberCountryCodeCf PhoneNumberCountryCode = "CF"
	PhoneNumberCountryCodeTd PhoneNumberCountryCode = "TD"
	PhoneNumberCountryCodeCl PhoneNumberCountryCode = "CL"
	PhoneNumberCountryCodeCn PhoneNumberCountryCode = "CN"
	PhoneNumberCountryCodeCx PhoneNumberCountryCode = "CX"
	PhoneNumberCountryCodeCc PhoneNumberCountryCode = "CC"
	PhoneNumberCountryCodeCo PhoneNumberCountryCode = "CO"
	PhoneNumberCountryCodeKm PhoneNumberCountryCode = "KM"
	PhoneNumberCountryCodeCk PhoneNumberCountryCode = "CK"
	PhoneNumberCountryCodeCr PhoneNumberCountryCode = "CR"
	PhoneNumberCountryCodeHr PhoneNumberCountryCode = "HR"
	PhoneNumberCountryCodeCu PhoneNumberCountryCode = "CU"
	PhoneNumberCountryCodeCw PhoneNumberCountryCode = "CW"
	PhoneNumberCountryCodeCy PhoneNumberCountryCode = "CY"
	PhoneNumberCountryCodeCz PhoneNumberCountryCode = "CZ"
	PhoneNumberCountryCodeCd PhoneNumberCountryCode = "CD"
	PhoneNumberCountryCodeDk PhoneNumberCountryCode = "DK"
	PhoneNumberCountryCodeDj PhoneNumberCountryCode = "DJ"
	PhoneNumberCountryCodeDm PhoneNumberCountryCode = "DM"
	PhoneNumberCountryCodeDo PhoneNumberCountryCode = "DO"
	PhoneNumberCountryCodeTl PhoneNumberCountryCode = "TL"
	PhoneNumberCountryCodeEc PhoneNumberCountryCode = "EC"
	PhoneNumberCountryCodeEg PhoneNumberCountryCode = "EG"
	PhoneNumberCountryCodeSv PhoneNumberCountryCode = "SV"
	PhoneNumberCountryCodeGq PhoneNumberCountryCode = "GQ"
	PhoneNumberCountryCodeEr PhoneNumberCountryCode = "ER"
	PhoneNumberCountryCodeEe PhoneNumberCountryCode = "EE"
	PhoneNumberCountryCodeEt PhoneNumberCountryCode = "ET"
	PhoneNumberCountryCodeFk PhoneNumberCountryCode = "FK"
	PhoneNumberCountryCodeFo PhoneNumberCountryCode = "FO"
	PhoneNumberCountryCodeFj PhoneNumberCountryCode = "FJ"
	PhoneNumberCountryCodeFi PhoneNumberCountryCode = "FI"
	PhoneNumberCountryCodeFr PhoneNumberCountryCode = "FR"
	PhoneNumberCountryCodePf PhoneNumberCountryCode = "PF"
	PhoneNumberCountryCodeGa PhoneNumberCountryCode = "GA"
	PhoneNumberCountryCodeGm PhoneNumberCountryCode = "GM"
	PhoneNumberCountryCodeGe PhoneNumberCountryCode = "GE"
	PhoneNumberCountryCodeDe PhoneNumberCountryCode = "DE"
	PhoneNumberCountryCodeGh PhoneNumberCountryCode = "GH"
	PhoneNumberCountryCodeGi PhoneNumberCountryCode = "GI"
	PhoneNumberCountryCodeGr PhoneNumberCountryCode = "GR"
	PhoneNumberCountryCodeGl PhoneNumberCountryCode = "GL"
	PhoneNumberCountryCodeGd PhoneNumberCountryCode = "GD"
	PhoneNumberCountryCodeGu PhoneNumberCountryCode = "GU"
	PhoneNumberCountryCodeGt PhoneNumberCountryCode = "GT"
	PhoneNumberCountryCodeGg PhoneNumberCountryCode = "GG"
	PhoneNumberCountryCodeGn PhoneNumberCountryCode = "GN"
	PhoneNumberCountryCodeGw PhoneNumberCountryCode = "GW"
	PhoneNumberCountryCodeGy PhoneNumberCountryCode = "GY"
	PhoneNumberCountryCodeHt PhoneNumberCountryCode = "HT"
	PhoneNumberCountryCodeHn PhoneNumberCountryCode = "HN"
	PhoneNumberCountryCodeHk PhoneNumberCountryCode = "HK"
	PhoneNumberCountryCodeHu PhoneNumberCountryCode = "HU"
	PhoneNumberCountryCodeIs PhoneNumberCountryCode = "IS"
	PhoneNumberCountryCodeIn PhoneNumberCountryCode = "IN"
	PhoneNumberCountryCodeId PhoneNumberCountryCode = "ID"
	PhoneNumberCountryCodeIr PhoneNumberCountryCode = "IR"
	PhoneNumberCountryCodeIq PhoneNumberCountryCode = "IQ"
	PhoneNumberCountryCodeIe PhoneNumberCountryCode = "IE"
	PhoneNumberCountryCodeIm PhoneNumberCountryCode = "IM"
	PhoneNumberCountryCodeIl PhoneNumberCountryCode = "IL"
	PhoneNumberCountryCodeIt PhoneNumberCountryCode = "IT"
	PhoneNumberCountryCodeCi PhoneNumberCountryCode = "CI"
	PhoneNumberCountryCodeJm PhoneNumberCountryCode = "JM"
	PhoneNumberCountryCodeJp PhoneNumberCountryCode = "JP"
	PhoneNumberCountryCodeJe PhoneNumberCountryCode = "JE"
	PhoneNumberCountryCodeJo PhoneNumberCountryCode = "JO"
	PhoneNumberCountryCodeKz PhoneNumberCountryCode = "KZ"
	PhoneNumberCountryCodeKe PhoneNumberCountryCode = "KE"
	PhoneNumberCountryCodeKi PhoneNumberCountryCode = "KI"
	PhoneNumberCountryCodeKw PhoneNumberCountryCode = "KW"
	PhoneNumberCountryCodeKg PhoneNumberCountryCode = "KG"
	PhoneNumberCountryCodeLa PhoneNumberCountryCode = "LA"
	PhoneNumberCountryCodeLv PhoneNumberCountryCode = "LV"
	PhoneNumberCountryCodeLb PhoneNumberCountryCode = "LB"
	PhoneNumberCountryCodeLs PhoneNumberCountryCode = "LS"
	PhoneNumberCountryCodeLr PhoneNumberCountryCode = "LR"
	PhoneNumberCountryCodeLy PhoneNumberCountryCode = "LY"
	PhoneNumberCountryCodeLi PhoneNumberCountryCode = "LI"
	PhoneNumberCountryCodeLt PhoneNumberCountryCode = "LT"
	PhoneNumberCountryCodeLu PhoneNumberCountryCode = "LU"
	PhoneNumberCountryCodeMo PhoneNumberCountryCode = "MO"
	PhoneNumberCountryCodeMk PhoneNumberCountryCode = "MK"
	PhoneNumberCountryCodeMg PhoneNumberCountryCode = "MG"
	PhoneNumberCountryCodeMw PhoneNumberCountryCode = "MW"
	PhoneNumberCountryCodeMy PhoneNumberCountryCode = "MY"
	PhoneNumberCountryCodeMv PhoneNumberCountryCode = "MV"
	PhoneNumberCountryCodeMl PhoneNumberCountryCode = "ML"
	PhoneNumberCountryCodeMt PhoneNumberCountryCode = "MT"
	PhoneNumberCountryCodeMh PhoneNumberCountryCode = "MH"
	PhoneNumberCountryCodeMr PhoneNumberCountryCode = "MR"
	PhoneNumberCountryCodeMu PhoneNumberCountryCode = "MU"
	PhoneNumberCountryCodeYt PhoneNumberCountryCode = "YT"
	PhoneNumberCountryCodeMx PhoneNumberCountryCode = "MX"
	PhoneNumberCountryCodeFm PhoneNumberCountryCode = "FM"
	PhoneNumberCountryCodeMd PhoneNumberCountryCode = "MD"
	PhoneNumberCountryCodeMc PhoneNumberCountryCode = "MC"
	PhoneNumberCountryCodeMn PhoneNumberCountryCode = "MN"
	PhoneNumberCountryCodeMe PhoneNumberCountryCode = "ME"
	PhoneNumberCountryCodeMs PhoneNumberCountryCode = "MS"
	PhoneNumberCountryCodeMa PhoneNumberCountryCode = "MA"
	PhoneNumberCountryCodeMz PhoneNumberCountryCode = "MZ"
	PhoneNumberCountryCodeMm PhoneNumberCountryCode = "MM"
	PhoneNumberCountryCodeNa PhoneNumberCountryCode = "NA"
	PhoneNumberCountryCodeNr PhoneNumberCountryCode = "NR"
	PhoneNumberCountryCodeNp PhoneNumberCountryCode = "NP"
	PhoneNumberCountryCodeNl PhoneNumberCountryCode = "NL"
	PhoneNumberCountryCodeAn PhoneNumberCountryCode = "AN"
	PhoneNumberCountryCodeNc PhoneNumberCountryCode = "NC"
	PhoneNumberCountryCodeNz PhoneNumberCountryCode = "NZ"
	PhoneNumberCountryCodeNi PhoneNumberCountryCode = "NI"
	PhoneNumberCountryCodeNe PhoneNumberCountryCode = "NE"
	PhoneNumberCountryCodeNg PhoneNumberCountryCode = "NG"
	PhoneNumberCountryCodeNu PhoneNumberCountryCode = "NU"
	PhoneNumberCountryCodeKp PhoneNumberCountryCode = "KP"
	PhoneNumberCountryCodeMp PhoneNumberCountryCode = "MP"
	PhoneNumberCountryCodeNo PhoneNumberCountryCode = "NO"
	PhoneNumberCountryCodeOm PhoneNumberCountryCode = "OM"
	PhoneNumberCountryCodePk PhoneNumberCountryCode = "PK"
	PhoneNumberCountryCodePw PhoneNumberCountryCode = "PW"
	PhoneNumberCountryCodePa PhoneNumberCountryCode = "PA"
	PhoneNumberCountryCodePg PhoneNumberCountryCode = "PG"
	PhoneNumberCountryCodePy PhoneNumberCountryCode = "PY"
	PhoneNumberCountryCodePe PhoneNumberCountryCode = "PE"
	PhoneNumberCountryCodePh PhoneNumberCountryCode = "PH"
	PhoneNumberCountryCodePn PhoneNumberCountryCode = "PN"
	PhoneNumberCountryCodePl PhoneNumberCountryCode = "PL"
	PhoneNumberCountryCodePt PhoneNumberCountryCode = "PT"
	PhoneNumberCountryCodePr PhoneNumberCountryCode = "PR"
	PhoneNumberCountryCodeQa PhoneNumberCountryCode = "QA"
	PhoneNumberCountryCodeCg PhoneNumberCountryCode = "CG"
	PhoneNumberCountryCodeRe PhoneNumberCountryCode = "RE"
	PhoneNumberCountryCodeRo PhoneNumberCountryCode = "RO"
	PhoneNumberCountryCodeRu PhoneNumberCountryCode = "RU"
	PhoneNumberCountryCodeRw PhoneNumberCountryCode = "RW"
	PhoneNumberCountryCodeBl PhoneNumberCountryCode = "BL"
	PhoneNumberCountryCodeSh PhoneNumberCountryCode = "SH"
	PhoneNumberCountryCodeKn PhoneNumberCountryCode = "KN"
	PhoneNumberCountryCodeLc PhoneNumberCountryCode = "LC"
	PhoneNumberCountryCodeMf PhoneNumberCountryCode = "MF"
	PhoneNumberCountryCodePm PhoneNumberCountryCode = "PM"
	PhoneNumberCountryCodeVc PhoneNumberCountryCode = "VC"
	PhoneNumberCountryCodeWs PhoneNumberCountryCode = "WS"
	PhoneNumberCountryCodeSm PhoneNumberCountryCode = "SM"
	PhoneNumberCountryCodeSt PhoneNumberCountryCode = "ST"
	PhoneNumberCountryCodeSa PhoneNumberCountryCode = "SA"
	PhoneNumberCountryCodeSn PhoneNumberCountryCode = "SN"
	PhoneNumberCountryCodeRs PhoneNumberCountryCode = "RS"
	PhoneNumberCountryCodeSc PhoneNumberCountryCode = "SC"
	PhoneNumberCountryCodeSl PhoneNumberCountryCode = "SL"
	PhoneNumberCountryCodeSg PhoneNumberCountryCode = "SG"
	PhoneNumberCountryCodeSx PhoneNumberCountryCode = "SX"
	PhoneNumberCountryCodeSk PhoneNumberCountryCode = "SK"
	PhoneNumberCountryCodeSi PhoneNumberCountryCode = "SI"
	PhoneNumberCountryCodeSb PhoneNumberCountryCode = "SB"
	PhoneNumberCountryCodeSo PhoneNumberCountryCode = "SO"
	PhoneNumberCountryCodeZa PhoneNumberCountryCode = "ZA"
	PhoneNumberCountryCodeKr PhoneNumberCountryCode = "KR"
	PhoneNumberCountryCodeEs PhoneNumberCountryCode = "ES"
	PhoneNumberCountryCodeLk PhoneNumberCountryCode = "LK"
	PhoneNumberCountryCodeSd PhoneNumberCountryCode = "SD"
	PhoneNumberCountryCodeSr PhoneNumberCountryCode = "SR"
	PhoneNumberCountryCodeSj PhoneNumberCountryCode = "SJ"
	PhoneNumberCountryCodeSz PhoneNumberCountryCode = "SZ"
	PhoneNumberCountryCodeSe PhoneNumberCountryCode = "SE"
	PhoneNumberCountryCodeCh PhoneNumberCountryCode = "CH"
	PhoneNumberCountryCodeSy PhoneNumberCountryCode = "SY"
	PhoneNumberCountryCodeTw PhoneNumberCountryCode = "TW"
	PhoneNumberCountryCodeTj PhoneNumberCountryCode = "TJ"
	PhoneNumberCountryCodeTz PhoneNumberCountryCode = "TZ"
	PhoneNumberCountryCodeTh PhoneNumberCountryCode = "TH"
	PhoneNumberCountryCodeTg PhoneNumberCountryCode = "TG"
	PhoneNumberCountryCodeTk PhoneNumberCountryCode = "TK"
	PhoneNumberCountryCodeTo PhoneNumberCountryCode = "TO"
	PhoneNumberCountryCodeTt PhoneNumberCountryCode = "TT"
	PhoneNumberCountryCodeTn PhoneNumberCountryCode = "TN"
	PhoneNumberCountryCodeTr PhoneNumberCountryCode = "TR"
	PhoneNumberCountryCodeTm PhoneNumberCountryCode = "TM"
	PhoneNumberCountryCodeTc PhoneNumberCountryCode = "TC"
	PhoneNumberCountryCodeTv PhoneNumberCountryCode = "TV"
	PhoneNumberCountryCodeVi PhoneNumberCountryCode = "VI"
	PhoneNumberCountryCodeUg PhoneNumberCountryCode = "UG"
	PhoneNumberCountryCodeUa PhoneNumberCountryCode = "UA"
	PhoneNumberCountryCodeAe PhoneNumberCountryCode = "AE"
	PhoneNumberCountryCodeGb PhoneNumberCountryCode = "GB"
	PhoneNumberCountryCodeUs PhoneNumberCountryCode = "US"
	PhoneNumberCountryCodeUy PhoneNumberCountryCode = "UY"
	PhoneNumberCountryCodeUz PhoneNumberCountryCode = "UZ"
	PhoneNumberCountryCodeVu PhoneNumberCountryCode = "VU"
	PhoneNumberCountryCodeVa PhoneNumberCountryCode = "VA"
	PhoneNumberCountryCodeVe PhoneNumberCountryCode = "VE"
	PhoneNumberCountryCodeVn PhoneNumberCountryCode = "VN"
	PhoneNumberCountryCodeWf PhoneNumberCountryCode = "WF"
	PhoneNumberCountryCodeEh PhoneNumberCountryCode = "EH"
	PhoneNumberCountryCodeYe PhoneNumberCountryCode = "YE"
	PhoneNumberCountryCodeZm PhoneNumberCountryCode = "ZM"
	PhoneNumberCountryCodeZw PhoneNumberCountryCode = "ZW"
)

Enum values for PhoneNumberCountryCode

func (PhoneNumberCountryCode) Values added in v0.29.0 

func (PhoneNumberCountryCode) Values() []PhoneNumberCountryCode

Values returns all known values for PhoneNumberCountryCode. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type PhoneNumberQuickConnectConfig added in v0.31.0 

type PhoneNumberQuickConnectConfig struct {

	// The phone number in E.164 format.
	//
	// This member is required.
	PhoneNumber *string
	// contains filtered or unexported fields
}

Contains information about a phone number for a quick connect.

type PhoneNumberSummary 

type PhoneNumberSummary struct {

	// The Amazon Resource Name (ARN) of the phone number.
	Arn *string

	// The identifier of the phone number.
	Id *string

	// The phone number.
	PhoneNumber *string

	// The ISO country code.
	PhoneNumberCountryCode PhoneNumberCountryCode

	// The type of phone number.
	PhoneNumberType PhoneNumberType
	// contains filtered or unexported fields
}

Contains summary information about a phone number for a contact center.

type PhoneNumberType 

type PhoneNumberType string
const (
	PhoneNumberTypeTollFree PhoneNumberType = "TOLL_FREE"
	PhoneNumberTypeDid      PhoneNumberType = "DID"
)

Enum values for PhoneNumberType

func (PhoneNumberType) Values added in v0.29.0 

func (PhoneNumberType) Values() []PhoneNumberType

Values returns all known values for PhoneNumberType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type PhoneType 

type PhoneType string
const (
	PhoneTypeSoftPhone PhoneType = "SOFT_PHONE"
	PhoneTypeDeskPhone PhoneType = "DESK_PHONE"
)

Enum values for PhoneType

func (PhoneType) Values added in v0.29.0 

func (PhoneType) Values() []PhoneType

Values returns all known values for PhoneType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ProblemDetail added in v0.29.0 

type ProblemDetail struct {

	// The problem detail's message.
	Message *string
	// contains filtered or unexported fields
}

Information about a problem detail.

type PromptSummary added in v0.29.0 

type PromptSummary struct {

	// The Amazon Resource Name (ARN) of the prompt.
	Arn *string

	// The identifier of the prompt.
	Id *string

	// The name of the prompt.
	Name *string
	// contains filtered or unexported fields
}

Contains information about the prompt.

type Queue added in v1.2.0 

type Queue struct {

	// The description of the queue.
	Description *string

	// The identifier for the hours of operation.
	HoursOfOperationId *string

	// The maximum number of contacts that can be in the queue before it is considered
	// full.
	MaxContacts int32

	// The name of the queue.
	Name *string

	// The outbound caller ID name, number, and outbound whisper flow.
	OutboundCallerConfig *OutboundCallerConfig

	// The Amazon Resource Name (ARN) for the queue.
	QueueArn *string

	// The identifier for the queue.
	QueueId *string

	// The status of the queue.
	Status QueueStatus

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

Contains information about a queue.

type QueueInfo added in v1.12.0 

type QueueInfo struct {

	// The timestamp when the contact was added to the queue.
	EnqueueTimestamp *time.Time

	// The identifier of the agent who accepted the contact.
	Id *string
	// contains filtered or unexported fields
}

If this contact was queued, this contains information about the queue.

type QueueQuickConnectConfig added in v0.31.0 

type QueueQuickConnectConfig struct {

	// The identifier of the contact flow.
	//
	// This member is required.
	ContactFlowId *string

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string
	// contains filtered or unexported fields
}

Contains information about a queue for a quick connect. The contact flow must be of type Transfer to Queue.

type QueueReference 

type QueueReference struct {

	// The Amazon Resource Name (ARN) of the queue.
	Arn *string

	// The identifier of the queue.
	Id *string
	// contains filtered or unexported fields
}

Contains information about a queue resource for which metrics are returned.

type QueueStatus added in v1.2.0 

type QueueStatus string
const (
	QueueStatusEnabled  QueueStatus = "ENABLED"
	QueueStatusDisabled QueueStatus = "DISABLED"
)

Enum values for QueueStatus

func (QueueStatus) Values added in v1.2.0 

func (QueueStatus) Values() []QueueStatus

Values returns all known values for QueueStatus. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type QueueSummary 

type QueueSummary struct {

	// The Amazon Resource Name (ARN) of the queue.
	Arn *string

	// The identifier of the queue.
	Id *string

	// The name of the queue.
	Name *string

	// The type of queue.
	QueueType QueueType
	// contains filtered or unexported fields
}

Contains summary information about a queue.

type QueueType 

type QueueType string
const (
	QueueTypeStandard QueueType = "STANDARD"
	QueueTypeAgent    QueueType = "AGENT"
)

Enum values for QueueType

func (QueueType) Values added in v0.29.0 

func (QueueType) Values() []QueueType

Values returns all known values for QueueType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type QuickConnect added in v0.31.0 

type QuickConnect struct {

	// The description.
	Description *string

	// The name of the quick connect.
	Name *string

	// The Amazon Resource Name (ARN) of the quick connect.
	QuickConnectARN *string

	// Contains information about the quick connect.
	QuickConnectConfig *QuickConnectConfig

	// The identifier for the quick connect.
	QuickConnectId *string

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

Contains information about a quick connect.

type QuickConnectConfig added in v0.31.0 

type QuickConnectConfig struct {

	// The type of quick connect. In the Amazon Connect console, when you create a
	// quick connect, you are prompted to assign one of the following types: Agent
	// (USER), External (PHONE_NUMBER), or Queue (QUEUE).
	//
	// This member is required.
	QuickConnectType QuickConnectType

	// The phone configuration. This is required only if QuickConnectType is
	// PHONE_NUMBER.
	PhoneConfig *PhoneNumberQuickConnectConfig

	// The queue configuration. This is required only if QuickConnectType is QUEUE.
	QueueConfig *QueueQuickConnectConfig

	// The user configuration. This is required only if QuickConnectType is USER.
	UserConfig *UserQuickConnectConfig
	// contains filtered or unexported fields
}

Contains configuration settings for a quick connect.

type QuickConnectSummary added in v0.31.0 

type QuickConnectSummary struct {

	// The Amazon Resource Name (ARN) of the quick connect.
	Arn *string

	// The identifier for the quick connect.
	Id *string

	// The name of the quick connect.
	Name *string

	// The type of quick connect. In the Amazon Connect console, when you create a
	// quick connect, you are prompted to assign one of the following types: Agent
	// (USER), External (PHONE_NUMBER), or Queue (QUEUE).
	QuickConnectType QuickConnectType
	// contains filtered or unexported fields
}

Contains summary information about a quick connect.

type QuickConnectType added in v0.31.0 

type QuickConnectType string
const (
	QuickConnectTypeUser        QuickConnectType = "USER"
	QuickConnectTypeQueue       QuickConnectType = "QUEUE"
	QuickConnectTypePhoneNumber QuickConnectType = "PHONE_NUMBER"
)

Enum values for QuickConnectType

func (QuickConnectType) Values added in v0.31.0 

func (QuickConnectType) Values() []QuickConnectType

Values returns all known values for QuickConnectType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type Reference added in v0.31.0 

type Reference struct {

	// The type of the reference. Only URL type can be added or updated on a contact.
	//
	// This member is required.
	Type ReferenceType

	// A valid value for the reference. For example, for a URL reference, a formatted
	// URL that is displayed to an agent in the Contact Control Panel (CCP).
	//
	// This member is required.
	Value *string
	// contains filtered or unexported fields
}

A link that an agent selects to complete a given task. You can have up to 4,096 UTF-8 bytes across all references for a contact.

type ReferenceStatus added in v1.12.0 

type ReferenceStatus string
const (
	ReferenceStatusApproved ReferenceStatus = "APPROVED"
	ReferenceStatusRejected ReferenceStatus = "REJECTED"
)

Enum values for ReferenceStatus

func (ReferenceStatus) Values added in v1.12.0 

func (ReferenceStatus) Values() []ReferenceStatus

Values returns all known values for ReferenceStatus. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ReferenceSummary added in v1.12.0 

type ReferenceSummary interface {
	// contains filtered or unexported methods
}

Contains summary information about a reference. ReferenceSummary contains only one non null field between the URL and attachment based on the reference type.

The following types satisfy this interface: 

ReferenceSummaryMemberAttachment
ReferenceSummaryMemberUrl
Example (OutputUsage) 
// Code generated by smithy-go-codegen DO NOT EDIT.

package main

import (
	"fmt"
	"github.com/aws/aws-sdk-go-v2/service/connect/types"
)

func main() {
	var union types.ReferenceSummary
	// type switches can be used to check the union value
	switch v := union.(type) {
	case *types.ReferenceSummaryMemberAttachment:
		_ = v.Value // Value is types.AttachmentReference

	case *types.ReferenceSummaryMemberUrl:
		_ = v.Value // Value is types.UrlReference

	case *types.UnknownUnionMember:
		fmt.Println("unknown tag:", v.Tag)

	default:
		fmt.Println("union is nil or unknown type")

	}
}

var _ *types.AttachmentReference
var _ *types.UrlReference

Output:

type ReferenceSummaryMemberAttachment added in v1.12.0 

type ReferenceSummaryMemberAttachment struct {
	Value AttachmentReference
	// contains filtered or unexported fields
}

Information about the attachment reference if the referenceType is ATTACHMENT. Otherwise, null.

type ReferenceSummaryMemberUrl added in v1.12.0 

type ReferenceSummaryMemberUrl struct {
	Value UrlReference
	// contains filtered or unexported fields
}

Information about the URL reference if the referenceType is URL. Otherwise, null.

type ReferenceType added in v0.31.0 

type ReferenceType string
const (
	ReferenceTypeUrl        ReferenceType = "URL"
	ReferenceTypeAttachment ReferenceType = "ATTACHMENT"
)

Enum values for ReferenceType

func (ReferenceType) Values added in v0.31.0 

func (ReferenceType) Values() []ReferenceType

Values returns all known values for ReferenceType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type ResourceConflictException added in v0.30.0 

type ResourceConflictException struct {
	Message *string
	// contains filtered or unexported fields
}

A resource already has that name.

func (*ResourceConflictException) Error added in v0.30.0 

func (e *ResourceConflictException) Error() string

func (*ResourceConflictException) ErrorCode added in v0.30.0 

func (e *ResourceConflictException) ErrorCode() string

func (*ResourceConflictException) ErrorFault added in v0.30.0 

func (e *ResourceConflictException) ErrorFault() smithy.ErrorFault

func (*ResourceConflictException) ErrorMessage added in v0.30.0 

func (e *ResourceConflictException) ErrorMessage() string

type ResourceInUseException added in v0.30.0 

type ResourceInUseException struct {
	Message *string

	ResourceType ResourceType
	ResourceId   *string
	// contains filtered or unexported fields
}

That resource is already in use. Please try another.

func (*ResourceInUseException) Error added in v0.30.0 

func (e *ResourceInUseException) Error() string

func (*ResourceInUseException) ErrorCode added in v0.30.0 

func (e *ResourceInUseException) ErrorCode() string

func (*ResourceInUseException) ErrorFault added in v0.30.0 

func (e *ResourceInUseException) ErrorFault() smithy.ErrorFault

func (*ResourceInUseException) ErrorMessage added in v0.30.0 

func (e *ResourceInUseException) ErrorMessage() string

type ResourceNotFoundException 

type ResourceNotFoundException struct {
	Message *string
	// contains filtered or unexported fields
}

The specified resource was not found.

func (*ResourceNotFoundException) Error 

func (e *ResourceNotFoundException) Error() string

func (*ResourceNotFoundException) ErrorCode 

func (e *ResourceNotFoundException) ErrorCode() string

func (*ResourceNotFoundException) ErrorFault 

func (e *ResourceNotFoundException) ErrorFault() smithy.ErrorFault

func (*ResourceNotFoundException) ErrorMessage 

func (e *ResourceNotFoundException) ErrorMessage() string

type ResourceType added in v0.30.0 

type ResourceType string
const (
	ResourceTypeContact        ResourceType = "CONTACT"
	ResourceTypeContactFlow    ResourceType = "CONTACT_FLOW"
	ResourceTypeInstance       ResourceType = "INSTANCE"
	ResourceTypeParticipant    ResourceType = "PARTICIPANT"
	ResourceTypeHierarchyLevel ResourceType = "HIERARCHY_LEVEL"
	ResourceTypeHierarchyGroup ResourceType = "HIERARCHY_GROUP"
	ResourceTypeUser           ResourceType = "USER"
)

Enum values for ResourceType

func (ResourceType) Values added in v0.30.0 

func (ResourceType) Values() []ResourceType

Values returns all known values for ResourceType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type RoutingProfile added in v0.29.0 

type RoutingProfile struct {

	// The identifier of the default outbound queue for this routing profile.
	DefaultOutboundQueueId *string

	// The description of the routing profile.
	Description *string

	// The identifier of the Amazon Connect instance. You can find the instanceId in
	// the ARN of the instance.
	InstanceId *string

	// The channels agents can handle in the Contact Control Panel (CCP) for this
	// routing profile.
	MediaConcurrencies []MediaConcurrency

	// The name of the routing profile.
	Name *string

	// The Amazon Resource Name (ARN) of the routing profile.
	RoutingProfileArn *string

	// The identifier of the routing profile.
	RoutingProfileId *string

	// One or more tags.
	Tags map[string]string
	// contains filtered or unexported fields
}

Contains information about a routing profile.

type RoutingProfileQueueConfig added in v0.29.0 

type RoutingProfileQueueConfig struct {

	// The delay, in seconds, a contact should be in the queue before they are routed
	// to an available agent. For more information, see Queues: priority and delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// in the Amazon Connect Administrator Guide.
	//
	// This member is required.
	Delay int32

	// The order in which contacts are to be handled for the queue. For more
	// information, see Queues: priority and delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html).
	//
	// This member is required.
	Priority int32

	// Contains information about a queue resource.
	//
	// This member is required.
	QueueReference *RoutingProfileQueueReference
	// contains filtered or unexported fields
}

Contains information about the queue and channel for which priority and delay can be set.

type RoutingProfileQueueConfigSummary added in v0.29.0 

type RoutingProfileQueueConfigSummary struct {

	// The channels this queue supports.
	//
	// This member is required.
	Channel Channel

	// The delay, in seconds, that a contact should be in the queue before they are
	// routed to an available agent. For more information, see Queues: priority and
	// delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html)
	// in the Amazon Connect Administrator Guide.
	//
	// This member is required.
	Delay int32

	// The order in which contacts are to be handled for the queue. For more
	// information, see Queues: priority and delay
	// (https://docs.aws.amazon.com/connect/latest/adminguide/concepts-routing-profiles-priority.html).
	//
	// This member is required.
	Priority int32

	// The Amazon Resource Name (ARN) of the queue.
	//
	// This member is required.
	QueueArn *string

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string

	// The name of the queue.
	//
	// This member is required.
	QueueName *string
	// contains filtered or unexported fields
}

Contains summary information about a routing profile queue.

type RoutingProfileQueueReference added in v0.29.0 

type RoutingProfileQueueReference struct {

	// The channels agents can handle in the Contact Control Panel (CCP) for this
	// routing profile.
	//
	// This member is required.
	Channel Channel

	// The identifier for the queue.
	//
	// This member is required.
	QueueId *string
	// contains filtered or unexported fields
}

Contains the channel and queue identifier for a routing profile.

type RoutingProfileSummary 

type RoutingProfileSummary struct {

	// The Amazon Resource Name (ARN) of the routing profile.
	Arn *string

	// The identifier of the routing profile.
	Id *string

	// The name of the routing profile.
	Name *string
	// contains filtered or unexported fields
}

Contains summary information about a routing profile.

type S3Config added in v0.30.0 

type S3Config struct {

	// The S3 bucket name.
	//
	// This member is required.
	BucketName *string

	// The S3 bucket prefix.
	//
	// This member is required.
	BucketPrefix *string

	// The Amazon S3 encryption configuration.
	EncryptionConfig *EncryptionConfig
	// contains filtered or unexported fields
}

Information about the Amazon Simple Storage Service (Amazon S3) storage type.

type SecurityKey added in v0.30.0 

type SecurityKey struct {

	// The existing association identifier that uniquely identifies the resource type
	// and storage config for the given instance ID.
	AssociationId *string

	// When the security key was created.
	CreationTime *time.Time

	// The key of the security key.
	Key *string
	// contains filtered or unexported fields
}

Configuration information of the security key.

type SecurityProfile added in v1.11.0 

type SecurityProfile struct {

	// The Amazon Resource Name (ARN) for the secruity profile.
	Arn *string

	// The description of the security profile.
	Description *string

	// The identifier for the security profile.
	Id *string

	// The organization resource identifier for the security profile.
	OrganizationResourceId *string

	// The name for the security profile.
	SecurityProfileName *string

	// The tags used to organize, track, or control access for this resource.
	Tags map[string]string
	// contains filtered or unexported fields
}

Contains information about a security profile.

type SecurityProfileSummary 

type SecurityProfileSummary struct {

	// The Amazon Resource Name (ARN) of the security profile.
	Arn *string

	// The identifier of the security profile.
	Id *string

	// The name of the security profile.
	Name *string
	// contains filtered or unexported fields
}

Contains information about a security profile.

type ServiceQuotaExceededException added in v0.30.0 

type ServiceQuotaExceededException struct {
	Message *string
	// contains filtered or unexported fields
}

The service quota has been exceeded.

func (*ServiceQuotaExceededException) Error added in v0.30.0 

func (e *ServiceQuotaExceededException) Error() string

func (*ServiceQuotaExceededException) ErrorCode added in v0.30.0 

func (e *ServiceQuotaExceededException) ErrorCode() string

func (*ServiceQuotaExceededException) ErrorFault added in v0.30.0 

func (e *ServiceQuotaExceededException) ErrorFault() smithy.ErrorFault

func (*ServiceQuotaExceededException) ErrorMessage added in v0.30.0 

func (e *ServiceQuotaExceededException) ErrorMessage() string

type SourceType added in v0.31.0 

type SourceType string
const (
	SourceTypeSalesforce SourceType = "SALESFORCE"
	SourceTypeZendesk    SourceType = "ZENDESK"
)

Enum values for SourceType

func (SourceType) Values added in v0.31.0 

func (SourceType) Values() []SourceType

Values returns all known values for SourceType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type Statistic 

type Statistic string
const (
	StatisticSum Statistic = "SUM"
	StatisticMax Statistic = "MAX"
	StatisticAvg Statistic = "AVG"
)

Enum values for Statistic

func (Statistic) Values added in v0.29.0 

func (Statistic) Values() []Statistic

Values returns all known values for Statistic. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type StorageType added in v0.30.0 

type StorageType string
const (
	StorageTypeS3                 StorageType = "S3"
	StorageTypeKinesisVideoStream StorageType = "KINESIS_VIDEO_STREAM"
	StorageTypeKinesisStream      StorageType = "KINESIS_STREAM"
	StorageTypeKinesisFirehose    StorageType = "KINESIS_FIREHOSE"
)

Enum values for StorageType

func (StorageType) Values added in v0.30.0 

func (StorageType) Values() []StorageType

Values returns all known values for StorageType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type Threshold 

type Threshold struct {

	// The type of comparison. Only "less than" (LT) comparisons are supported.
	Comparison Comparison

	// The threshold value to compare.
	ThresholdValue *float64
	// contains filtered or unexported fields
}

Contains information about the threshold for service level metrics.

type ThrottlingException 

type ThrottlingException struct {
	Message *string
	// contains filtered or unexported fields
}

The throttling limit has been exceeded.

func (*ThrottlingException) Error 

func (e *ThrottlingException) Error() string

func (*ThrottlingException) ErrorCode 

func (e *ThrottlingException) ErrorCode() string

func (*ThrottlingException) ErrorFault 

func (e *ThrottlingException) ErrorFault() smithy.ErrorFault

func (*ThrottlingException) ErrorMessage 

func (e *ThrottlingException) ErrorMessage() string

type TrafficType added in v1.8.0 

type TrafficType string
const (
	TrafficTypeGeneral  TrafficType = "GENERAL"
	TrafficTypeCampaign TrafficType = "CAMPAIGN"
)

Enum values for TrafficType

func (TrafficType) Values added in v1.8.0 

func (TrafficType) Values() []TrafficType

Values returns all known values for TrafficType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type Unit 

type Unit string
const (
	UnitSeconds Unit = "SECONDS"
	UnitCount   Unit = "COUNT"
	UnitPercent Unit = "PERCENT"
)

Enum values for Unit

func (Unit) Values added in v0.29.0 

func (Unit) Values() []Unit

Values returns all known values for Unit. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type UnknownUnionMember added in v1.12.0 

type UnknownUnionMember struct {
	Tag   string
	Value []byte
	// contains filtered or unexported fields
}

UnknownUnionMember is returned when a union member is returned over the wire, but has an unknown tag.

type UrlReference added in v1.12.0 

type UrlReference struct {

	// Identifier of the URL reference.
	Name *string

	// A valid URL.
	Value *string
	// contains filtered or unexported fields
}

The URL reference.

type UseCase added in v0.31.0 

type UseCase struct {

	// The Amazon Resource Name (ARN) for the use case.
	UseCaseArn *string

	// The identifier for the use case.
	UseCaseId *string

	// The type of use case to associate to the integration association. Each
	// integration association can have only one of each use case type.
	UseCaseType UseCaseType
	// contains filtered or unexported fields
}

Contains the use case.

type UseCaseType added in v0.31.0 

type UseCaseType string
const (
	UseCaseTypeRulesEvaluation  UseCaseType = "RULES_EVALUATION"
	UseCaseTypeConnectCampaigns UseCaseType = "CONNECT_CAMPAIGNS"
)

Enum values for UseCaseType

func (UseCaseType) Values added in v0.31.0 

func (UseCaseType) Values() []UseCaseType

Values returns all known values for UseCaseType. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

type User 

type User struct {

	// The Amazon Resource Name (ARN) of the user account.
	Arn *string

	// The identifier of the user account in the directory used for identity
	// management.
	DirectoryUserId *string

	// The identifier of the hierarchy group for the user.
	HierarchyGroupId *string

	// The identifier of the user account.
	Id *string

	// Information about the user identity.
	IdentityInfo *UserIdentityInfo

	// Information about the phone configuration for the user.
	PhoneConfig *UserPhoneConfig

	// The identifier of the routing profile for the user.
	RoutingProfileId *string

	// The identifiers of the security profiles for the user.
	SecurityProfileIds []string

	// The tags.
	Tags map[string]string

	// The user name assigned to the user account.
	Username *string
	// contains filtered or unexported fields
}

Contains information about a user account for a Amazon Connect instance.

type UserIdentityInfo 

type UserIdentityInfo struct {

	// The email address. If you are using SAML for identity management and include
	// this parameter, an error is returned.
	Email *string

	// The first name. This is required if you are using Amazon Connect or SAML for
	// identity management.
	FirstName *string

	// The last name. This is required if you are using Amazon Connect or SAML for
	// identity management.
	LastName *string
	// contains filtered or unexported fields
}

Contains information about the identity of a user.

type UserNotFoundException 

type UserNotFoundException struct {
	Message *string
	// contains filtered or unexported fields
}

No user with the specified credentials was found in the Amazon Connect instance.

func (*UserNotFoundException) Error 

func (e *UserNotFoundException) Error() string

func (*UserNotFoundException) ErrorCode 

func (e *UserNotFoundException) ErrorCode() string

func (*UserNotFoundException) ErrorFault 

func (e *UserNotFoundException) ErrorFault() smithy.ErrorFault

func (*UserNotFoundException) ErrorMessage 

func (e *UserNotFoundException) ErrorMessage() string

type UserPhoneConfig 

type UserPhoneConfig struct {

	// The phone type.
	//
	// This member is required.
	PhoneType PhoneType

	// The After Call Work (ACW) timeout setting, in seconds.
	AfterContactWorkTimeLimit int32

	// The Auto accept setting.
	AutoAccept bool

	// The phone number for the user's desk phone.
	DeskPhoneNumber *string
	// contains filtered or unexported fields
}

Contains information about the phone configuration settings for a user.

type UserQuickConnectConfig added in v0.31.0 

type UserQuickConnectConfig struct {

	// The identifier of the contact flow.
	//
	// This member is required.
	ContactFlowId *string

	// The identifier of the user.
	//
	// This member is required.
	UserId *string
	// contains filtered or unexported fields
}

Contains information about the quick connect configuration settings for a user. The contact flow must be of type Transfer to Agent.

type UserSummary 

type UserSummary struct {

	// The Amazon Resource Name (ARN) of the user account.
	Arn *string

	// The identifier of the user account.
	Id *string

	// The Amazon Connect user name of the user account.
	Username *string
	// contains filtered or unexported fields
}

Contains summary information about a user.

type VoiceRecordingConfiguration 

type VoiceRecordingConfiguration struct {

	// Identifies which track is being recorded.
	VoiceRecordingTrack VoiceRecordingTrack
	// contains filtered or unexported fields
}

Contains information about the recording configuration settings.

type VoiceRecordingTrack 

type VoiceRecordingTrack string
const (
	VoiceRecordingTrackFromAgent VoiceRecordingTrack = "FROM_AGENT"
	VoiceRecordingTrackToAgent   VoiceRecordingTrack = "TO_AGENT"
	VoiceRecordingTrackAll       VoiceRecordingTrack = "ALL"
)

Enum values for VoiceRecordingTrack

func (VoiceRecordingTrack) Values added in v0.29.0 

func (VoiceRecordingTrack) Values() []VoiceRecordingTrack

Values returns all known values for VoiceRecordingTrack. Note that this can be expanded in the future, and so it is only as up to date as the client. The ordering of this slice is not guaranteed to be stable across updates.

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